Staff commission

Back Office → Commission replaces the monthly spreadsheet. Set up a scheme once and commission is worked out as each sale settles.

28.1 Schemes

A scheme is a percentage and what it applies to. More than one can apply to the same sale — "2% on everything" plus "5% on wine" means a wine line earns both, which is usually the arrangement people actually have.

• Paid on the sale amount is the usual choice.
• Paid on the margin (price less cost) means a heavily discounted item earns little and an item sold at or below cost earns nothing. Only useful if your product costs are accurate.

Until you add a scheme, nothing accrues and nothing about how sales work changes.

28.2 What gets paid on

Commission is always worked out on what the venue actually received — after the line's own discount and after its share of any discount on the bill. So discounting can never be used to increase commission, and staff are never paid on money that never arrived.

Voided lines earn nothing. Comped lines earn nothing — they happened, but they were given away.

28.3 Changing a rate

Editing a rate applies to future sales only. Commission already earned keeps the rate it was worked out at, so a payslip you've already handed over still adds up. A mid-month rise doesn't silently re-price the first half of the month.

For the same reason, a scheme that has earned anything can be paused but not deleted — deleting it would leave commission nobody can explain.

28.4 Showing the working

Show the working lists every line behind a person's total, with the amount it was calculated on and the rate used. That's the point of the feature: a number that can be checked instead of trusted. "Why is my commission R412.30" is answered by pointing at the rows.

28.5 Refunds

A refund automatically claws back the commission on the sale — and does it by adding a matching negative line, not by deleting the original. Both stay visible: you earned this, then this came back. The claw-back lands in the current month, because last month may already be closed and paid.

28.6 Paying it out

Pay marks that period's commission as handed over and records the amount. Pressing it twice hands over nothing the second time. Sales made after a payout accrue fresh, so a period stays open to new commission even after you've paid what was owed at the time.

If a refund happens after you've paid, the balance shows as nothing owed rather than going negative — Aura won't silently deduct it from the next payslip. That's a conversation, not an automatic adjustment.